Returns & Exchanges Policy

At Sea-Gull Official Shop, we stand by the craftsmanship of our timepieces and offer a 30-day return window for items in their original, unworn condition. If you are not completely satisfied with your purchase, we provide a streamlined process to ensure your satisfaction.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the watch in its original luxury box, including all warranty cards, manuals, and protective films intact.

3

Ship to Service Center

Affix the provided shipping label or use a trackable courier service to send the package to our quality inspection department.

4

Inspection and Refund

Once our horologists verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing